Active Incident

Updated 7 days ago

The information below shows currently known information on the services and systems we provide and support.
Gamma Horizon Service OutageIn Normal Operational

Incident Status

In Normal Operational

Components

Voice Services

Services

Hosted Voice


May 17, 2019 09:19 BST
[Monitoring] Further to the previous updates, all services are now behaving as expected. Gamma engineers are continuing to monitor the service closely but no further issues are expected

May 16, 2019 12:55 BST
[Investigating] There are currently service issues affecting Horizon users. Handset login is affected and Gamma engineers are engaged and working to resolve the issue. We have had some Horizon users regain service following a Broadband Router reboot (power recycle) and a handset reboot and we are advising for all customers affected to reboot their router and Horizon Handset. Further to earlier updates, Gamma are reporting usual levels of Horizon traffic across their network as of 13:30 pm and customer reports indicate that services have been restored. Monitoring of service will continue throughout the day As a result of the earlier recovery process, Gamma have started to receive reports of some further handset registration issues, which result in the handsets displaying Error 500. In addition, some users may experience issues when logging into or utilising the Horizon soft client. Further to the last update services have started to recover since 15.40. Further to the previous updates, all services are now behaving as expected. Gamma engineers are continuing to monitor the service closely but no further issues are expected

Voice Services

SIP Trunks

In Normal Operational

ISDN Services

In Normal Operational

Hosted Voice

In Normal Operational

Mobile Services

In Normal Operational

Internet Connectivity

DSL Services

In Normal Operational

Ethernet Services

In Normal Operational

MPLS Services

In Normal Operational

Hosted Services

Hosted Servers

In Normal Operational

Hosted Desktops

In Normal Operational

Hosted Email

In Normal Operational

Video Services

Blue Jeans

In Normal Operational

Web Site Hosting

Dedicated Web Site Platform

In Normal Operational

Shared Web Site Platform

In Normal Operational

General Information

General

In Normal Operational

7

Days Since Last Incident

1

Incidents Last 30 Days

4

Incidents Last 365 Days

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History

No incidents in the last 7 days

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