[Monitoring] Further to the previous updates, all services are now behaving as expected. Gamma engineers are continuing to monitor the service closely but no further issues are expected
May 16, 2019 12:55 BST
[Investigating] There are currently service issues affecting Horizon users.
Handset login is affected and
Gamma engineers are engaged and working to resolve the issue.
We have had some Horizon users regain service following a Broadband Router reboot (power recycle) and a handset reboot and we are advising for all customers affected to reboot their router and Horizon Handset.
Further to earlier updates, Gamma are reporting usual levels of Horizon traffic across their network as of 13:30 pm and customer reports indicate that services have been restored. Monitoring of service will continue throughout the day
As a result of the earlier recovery process, Gamma have started to receive reports of some further handset registration issues, which result in the handsets displaying Error 500. In addition, some users may experience issues when logging into or utilising the Horizon soft client.
Further to the last update services have started to recover since 15.40.
Further to the previous updates, all services are now behaving as expected. Gamma engineers are continuing to monitor the service closely but no further issues are expected